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Understand Your Rights Before You Start

Your use of bt44 is governed by these terms, and access depends on your local law and the eligible regions we serve. Read through the conditions that apply to your account, your deposits via bKash, Nagad, or Rocket, and how we handle your data.

Account EligibilityJurisdiction ConditionsData & PrivacyPayment TermsContact Rights
bt44 Understand Your Rights Before You Start
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at bt44

We collect only the information needed to verify your identity, process payments, and maintain your account. Your data is stored securely and is not sold to third parties.

Data Retention

We retain account and transaction records for the period required by applicable law. You may request a summary of the data we hold by contacting support through your registered account.

Cookie Policy

We use cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time without losing account access.

Account Security

Your account is protected by password authentication and OTP verification on login. If you notice any unauthorised access, contact support immediately and we will lock the account within minutes.

Data Change Requests

To update your registered name, phone number, or linked wallet — bKash, Nagad, or Rocket — submit a request through the account portal with supporting identification for verification.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

Email Support Send legal queries, account disputes, or data requests to our support address. We aim to respond within two business days and handle each case individually.
Live Chat For urgent account or payment issues — including bKash or Nagad transaction queries — our chat team can escalate to the compliance desk during operating hours.
Account Portal Log in to your account to submit a formal request, update your registered details, or flag a transaction dispute directly through the account management section.

Common Legal and Account Questions

Straightforward answers to what our terms actually mean for your account and your rights as a user in Bangladesh.

Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using the platform complies with the laws in your area before opening an account.

Log in to your account and submit a data request through the account portal, or email our support team. We will respond with the data we hold on your account within the legally required timeframe.

We may suspend or permanently close accounts where terms are breached — including providing false registration details or misusing bKash, Nagad, or Rocket payment methods. You will be notified by email.

Yes. Raise a dispute through the account portal or via live chat. For bKash, Nagad, or Rocket transactions, provide the transaction reference number so our team can investigate with the payment record.

Contact support through live chat or email to request account closure. Any verified balance will be returned to your registered bKash, Nagad, or Rocket wallet after identity confirmation is completed.

Send your concern to our support email with the subject line 'Data Legal Request'. Our compliance team handles these separately from general support and will respond within two business days.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.