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What You Agree to When You Use bt44

These terms set out how your bt44 account works — what we expect from you, what you can expect from us, and how payments through bKash, Nagad, and Rocket fit into that relationship.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personTerms subject to change
bt44 What You Agree to When You Use bt44
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your payment data matter to us. Here is how we handle the key areas these terms cover.

Payment Verification

Every bKash, Nagad, and Rocket transaction is matched against your registered wallet number. Mismatched sender details will hold a deposit pending manual review.

Account Access

We use OTP verification on login and on withdrawal requests. If you lose access to your registered mobile number, contact support before attempting a withdrawal.

Data Retention

We keep account and transaction records for as long as required by applicable rules in the regions we serve. You can request a summary of your data through support.

Requesting Changes

To update your registered mobile number or wallet details, submit a request through live chat with identity verification. Changes take effect after our team confirms them.

CONTACT PATHS

Reach Us About Your Terms Query

If something in these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries through the channels below. Have your registered mobile number ready — it speeds up verification.

Team online

Live Chat

Start a chat from the bt44 lobby. Available for account and terms queries; have your registered number ready to verify your identity quickly.

Email Support

Write to our support address for detailed terms questions or formal account concerns. We aim to respond within one business day.

Help Centre

Our help section covers common terms questions — account eligibility, payment rules, and what to do if your bKash or Nagad transaction needs review.

Common Questions About These Terms

Real questions about how these terms work in practice — answered directly.

You must be of legal age in your region and in a location where access is permitted under local law. We do not accept accounts from restricted regions, and eligibility is your responsibility to confirm.

These terms cover all transactions made through bKash, Nagad, and Rocket. Each deposit or withdrawal must come from and return to the wallet registered under your account name.

Deposits from a wallet not registered to your account are held for manual review. Contact support with your transaction reference and we will resolve it as quickly as we can.

We can update terms when our services change, but we notify you through your registered contact before material changes take effect. Continuing to use your account after that notice means you accept the updated terms.

Send a request through our live chat or email support channel. We will provide a summary of the account and transaction data we hold, in line with the rules of the regions we serve.

Contact our support team first with your transaction reference and the relevant bKash, Nagad, or Rocket details. Most payment disputes are resolved at this stage without needing a formal process.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.